The authenticity of ICONYC items is guaranteed through our exclusive distribution network, via the official ICONYC retail network and on www.iconyc.cc. For more information or assistance please contact our Client Service.

Our materials undergo craftsmanship processes performed using traditional methods to achieve an unsurpassed final result. Please use your purchases consciously and follow the maintenance instructions provided with your purchase. For leather items, use a soft cloth before storing in the original dust bag in a well-ventilated place, away from heat sources and damp.

We discourage the use of any products or management by unauthorised third parties. For any specific need, please contact our Client Service exclusively.

The lining — whether fabric or leather — is an integral part of the bag and cannot be subject to targeted maintenance. We recommend the utmost caution during use: ensure that containers (such as nail varnish, creams, lipstick, or water bottles) are closed securely, and refrain from carrying loose objects that could damage or stain the lining.

We discourage the use of any products or management by unauthorised third parties. For any specific need, please contact our Client Service exclusively.

All our products may be subject to minor accidents or wear during daily use. For any repair needs, we recommend contacting only our official ICONYC channels. You can request assistance by bringing the product to one of our ICONYC retail partners or by contacting our Client Service.

Each case is treated with care and professionalism by our specialist technicians, with a customised approach based on a variety of factors including the age of the product, the type of leather, and the nature of the issue.

We strongly discourage the use of chemical products or management by unauthorised third parties, as doing so may invalidate the terms of the statutory legal warranty applicable to product conformity defects. Under Belgian law and the EU Consumer Rights Directive, you are entitled to a 2-year statutory warranty on products purchased from the applicable ICONYC Group subsidiary entity. Unauthorised repair or modification may affect your rights under this warranty.

You can contact our Client Service by email at client.service@iconyc.cc, through the dedicated "Contact Us" section, or via live chat on www.iconyc.cc. Our Client Service is available Monday to Friday, 9:00 am to 8:00 pm (CET).

CAA Media SRL, registered in Belgium, is the operator of this Website and is subject to the EU Digital Services Act (Regulation (EU) 2022/2065, "DSA"). As an entity established within the European Union, CAA Media SRL acts as the designated DSA contact point under Article 11 DSA for communications from Member State authorities, the European Commission, and the European Board for Digital Services.

DSA-related communications may be directed to CAA Media SRL as follows:

ICONYC upholds the highest standards of integrity. All products offered through this Website must comply with applicable European Union law on product safety and product compliance. Each independently incorporated ICONYC Group subsidiary entity that sells products through this Website is solely responsible for ensuring that its products meet all applicable legal and regulatory requirements in the territories in which they are offered.

ICONYC ships to the following destinations on a Delivery Duties Paid (DDP) basis — meaning all applicable duties and taxes are included in the final price at checkout, with no additional costs due upon delivery:

European Union (excluding the Canary Islands), United Kingdom, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Thailand, UAE, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR, and Bahrain.

If a Delivery at Place (DAP) destination is selected, the price paid to ICONYC will exclude import duties and sales taxes. As the recipient, you will be responsible for paying these directly to the courier upon clearance from customs.

For further details, please contact your local customs office or relevant tax authority.

While ICONYC delivers internationally, each independently incorporated ICONYC Group subsidiary entity determines the territories in which its products are distributed. Some items may therefore not be available for order in all regions. Additionally, certain products — including some cosmetics and items made from restricted materials — may be subject to local customs restrictions in your destination country. If you have any questions, please contact our Client Service team.

To reduce waste, paper invoices are not included in ICONYC orders. You can download your digital invoice by signing into your account on our Website. If you placed an order as a guest, please contact our Client Service with your order details to obtain your invoice.

Once you have added items to your Shopping Bag, you can verify your selection, modify it, and proceed to checkout. If your order contains more than one item, it may be fulfilled in multiple shipments and you will be informed of this upfront. If you need assistance, please contact our Client Service and an advisor will be happy to assist you.

At the end of the buying process, you will receive an order acknowledgement email summarising the order received and confirming it is being processed. The content of your order can no longer be changed at this point.

Your order is confirmed only when you receive a separate Order Confirmation Email, which will identify the applicable ICONYC Group subsidiary entity concluding the sale. If you do not receive an acknowledgement within 24 hours of completion, please contact us to verify your order was correctly received.

Each order is subject to prior verification of product availability. You will be informed promptly by email if we are unable to fulfil your request in full or in part.

In accordance with our General Terms and Conditions of Sale, once an Order has been submitted it cannot be modified or cancelled. If you need to cancel as quickly as possible, please contact us immediately to enquire whether cancellation is still feasible.

If the order has already been shipped, you may still request a return within 14 days of delivery in accordance with the instructions in the Returns section. Orders containing definitively personalised products cannot be cancelled, as these are made to your individual specifications.

For security reasons, we are unable to change items, shipping addresses, or billing addresses after an order is submitted. If you notice any errors, please contact our Client Service immediately.

You can pre-order a selection of products before their commercial launch. Pre-ordered items will be delivered by the estimated delivery date specified on the product page, within 8 (eight) weeks from the sending of the Order Confirmation Email.

Where your order contains both pre-ordered and standard products, items will be shipped in multiple shipments as they become ready. The amount for pre-ordered products will be charged in advance at the time the relevant Order Confirmation Email is sent, even though such products are not yet ready for shipping. You will receive a tracking email upon each shipment.

Our Website offers a wide selection of products from current ICONYC collections and is updated regularly with new arrivals. If an item is not currently available, please contact ICONYC Client Service for guidance on similar products. Size information is available in the Size Guide on each product page.

ICONYC accepts all major credit cards and other payment methods as indicated at checkout. Cash on delivery is not available.

For standard products, the amount will be debited only after your card details have been verified, at the time your Order Confirmation Email is sent. For pre-ordered and personalised products, the amount will be charged before shipment, at the time the relevant Order Confirmation Email is sent.

This Website uses advanced security systems to protect your payment details. You will be charged in the currency displayed at checkout. The order total includes all applicable shipping costs, taxes, and duties.

Orders placed online may be collected from one of our locations where this option is available at checkout. Select your preferred store from the list provided. Once your order is available for collection, you will receive a notification email to present at the store along with a valid ID.

Your order will be held for 30 (thirty) days from the notification email. If the order is not collected within this period, the applicable subsidiary entity reserves the right to cancel the sale and refund any amounts paid.

By registering for My Account, you can access a range of services to enhance your shopping experience, including:

• Saving multiple billing and shipping addresses to speed up the ordering process.
• Storing payment details to speed up checkout.
• Viewing order history, tracking order status, and requesting returns.
• Creating and sharing a personalised wish list.

On any login page, select "Forgot password" to receive an email with a link to create a new password.

If you are not satisfied with products purchased on our Website, you may return them free of charge within 14 (fourteen) days of delivery or collection. This right of withdrawal is provided under Belgian law and the EU Consumer Rights Directive.

During specific holiday periods, extended return windows may apply, as indicated on the Website. Before requesting a return, please ensure the items meet our return conditions: products must be returned in the same condition in which they were delivered — intact, complete, unused, unworn, undamaged, in original packaging, and with all original tags attached.

If a product was provided with a security tag, returns will not be accepted if the tag has been removed, broken, or damaged.

For hygiene and safety reasons, perfumes and cosmetic products cannot be returned if the sealing cellophane or original packaging has been opened, damaged, altered, or removed. Definitively personalised products cannot be returned, as they are permanently modified to your individual specifications and their original form cannot be restored.

If you have encountered an issue with a product but do not wish to make a return, please contact our Client Service team and we will assist you in finding the best solution.

To make a return request, access the "Returns" section on the Website, or go directly to "My Account" if you are registered. You will be asked to provide your order number and the email address used to place the order. Complete the online form with the required information: item details, quantity to be returned, and reason for return.

Returns must be shipped in their original packaging. Each item must be returned in the same condition in which it was received, with all labels, tags, and accessories included.

After submitting your return request, email client.service@iconyc.cc to arrange collection of your return parcel. Please include your collection address, telephone number, and preferred collection date, which will be confirmed by our courier.

Returns of items purchased online are free of charge, provided they are carried out in accordance with our return conditions and within the 14-day return window.

Yes. After submitting your return request through our Website, email client.service@iconyc.cc to arrange collection. Please include your collection address, telephone number, and preferred collection date. Returns must be in original packaging with all labels, tags, and accessories included.

Once your return parcel is received, we will verify the condition of the items before authorising the refund. This verification normally takes up to 7 days from receipt.

In accordance with Belgian law and the EU Consumer Rights Directive, refunds will be issued within 14 (fourteen) days of the applicable ICONYC Group subsidiary entity receiving your returned goods, or within 14 days of you providing proof of return, whichever is earlier. Refunds will be made to the same payment method used for the original purchase and in the same currency. You will receive a confirmation email once the refund has been authorised.

Standard orders are typically delivered within 2–3 business days from the sending of the Order Confirmation Email, subject to the 30-day statutory delivery obligation under Belgian law.

For pre-ordered products, delivery will take place within 8 (eight) weeks from the sending of the relevant Order Confirmation Email. For personalised products, delivery will take place within 3 (three) weeks from the sending of the relevant Order Confirmation Email. These timelines constitute the estimated delivery dates agreed with the Customer and are disclosed on the relevant product pages.

Once your order is shipped, you will receive a confirmation email with the courier tracking number.

Our delivery service is available in the countries listed on our Website. If you wish your purchase to be delivered to a different location, please update your location in the Website menu before placing your order.

Where available, you can select the shipping method from the drop-down menu at checkout. The applicable cost will be displayed in your Shopping Bag. Our courier cannot deliver to PO boxes or general delivery addresses.

Deliveries are made Monday to Friday during business hours. A recipient signature is required upon delivery. If no one is available to sign, the courier will leave a notification with a contact number. If you need to reschedule, please contact our Client Service.

Once your order is dispatched, you will receive an email with the courier tracking number. You can also access tracking information in My Account. If your order contains more than one item, it may be fulfilled in multiple shipments and you will be informed upfront. Depending on your location and selected delivery method, delivery may take 2–7 business days. Delays may occasionally occur due to customs clearance.

Size conversion charts are available by selecting the Size Guide, found above the size selection menu on each product information page.

Go to the product information page and select the Size & Fit tab to view the size, fit, cut, and model measurements. Material composition and care instructions are available on the Details tab.

Size refers to the designer size shown on the label. Fit describes how the item will sit on the body. Cut refers to the silhouette. Material describes what the item is made from. This information is available on the product information page under the Details and Size & Fit tabs.

International sizing standards differ slightly when converted, and some designers size larger or smaller than others. We provide specific size and fit information for each item to help you make the right choice.

If your item does not fit, you can return it free of charge within 14 days of delivery using our returns service. To place a new order in a different size, you can do so online or by contacting our Client Service team.