1.1 The sale of ICONYC branded products executed remotely through this Website (www.iconyc.cc) is governed by these General Terms and Conditions of Sale. Products offered on this Website are sold by the relevant independently incorporated subsidiary entity of the ICONYC Group (hereinafter "the Seller"), which will be identified to the Customer at the point of purchase and confirmed in the Order Confirmation Email. CAA Media SRL, the IP holding company of the ICONYC Group, is not the seller and bears no liability for any transaction concluded through this Website.

1.2 The remote sale service governed by these General Terms and Conditions of Sale is exclusively reserved for consumers — meaning natural persons acting for purposes not related to their business, entrepreneurial, artisanal, or professional activities — who are over the age of 18 (or, if younger, authorised by their legal representative) (hereinafter "Customer" or "Customers"). The resale or transfer of Products purchased on this Website for any commercial or professional purpose is expressly prohibited.

1.3 The language used to conclude the sale contract through this Website is: English. In the event of any discrepancy between language versions, the English version shall be the binding version.

1.4 These General Terms and Conditions of Sale are published on the Website for Customers' information, storage, and reproduction purposes, in compliance with applicable laws currently in force.

1.5 Offerings for sale and purchase of Products are exclusively governed by the General Terms and Conditions of Sale published on the Website and in force at the time the relevant purchase order is placed by the Customer (hereinafter "Order"). The Seller reserves the right to amend these General Terms and Conditions of Sale at any time. Any amendments shall only be effective in respect of Orders made after the date the new version is published on the Website.

2.1 The Customer acknowledges that products offered on this Website (hereinafter "Products") may be limited in number and that the Seller will need to verify availability at the time of the Order.

2.2 Occasionally Products may be unavailable even though displayed on the Website. In such circumstances, the Seller shall inform the Customer promptly — and in any case within the deadlines specified in section 4.3 — by email that the Order is not accepted. In the event of partial availability, the Customer will be informed accordingly and may choose to receive only the available Products or cancel the Order in full.

2.3 The Seller reserves the right to vary the articles offered for sale on the Website at any time and without notice.

3.1 Each Product offered for sale on the Website can be viewed via a dedicated link displaying photographic images, unit price, colours, and sizes (if applicable). Products marked "Pre-Order" or "Personalized Products" will also display an estimated delivery date.

3.2 The Customer may order one or more Products, for a maximum of 4 units per Product, unless otherwise specified. The Seller reserves the right to vary these limitations at any time.

3.3 Selected Products shall be placed into the Shopping Bag, which will display a description, images, and measures or sizes (if applicable).

3.4 Although the Seller takes steps to ensure that photographs on the Website accurately reflect the Products, there may be discrepancies due to the technical characteristics and colour resolution of the Customer's device. The Seller shall not be responsible for any inadequacy in graphic representations of Products arising from such technical reasons.

3.5 Before placing an Order, the Customer is required to verify the contents of the Shopping Bag and complete the Order form in accordance with the instructions provided on the Website.

3.6 The purchasing process is completed when the Customer confirms the Order by pressing the final Order confirmation button (hereinafter "Buy Button"). After pressing the Buy Button, the contents of the Order may no longer be modified.

3.7 Before placing an Order, the Customer is required to confirm that they have read and accepted these General Terms and Conditions of Sale. It is advisable that the Customer saves or prints these General Terms and Conditions of Sale at the end of the purchasing process.

3.8 The purchasing process must be fully completed; failure to do so means the Order cannot be submitted.

3.9 Each Order and the Customer's data required for the purchase shall be processed and stored in compliance with applicable laws and the Privacy Policy available on this Website.

3.10 Customers who have registered on the Website may check their Order status by logging into the reserved area and accessing the 'My Orders' page.

3.11 The Customer is responsible for the accuracy and truthfulness of all data entered on the Website at the time of the Order.

3.12 The Customer may also have the opportunity to pre-order Products before their commercial launch ("Pre-Order" or "Pre-Ordered Product") or to order Products with permanent personalisation ("Personalized Products"). Such Products are clearly identified on the Website. The Customer acknowledges that such Products are not available for immediate delivery at the time the Order is submitted.

3.13 Where a Customer pre-orders a Product or orders a Personalized Product, the relevant price shall be charged in advance at the moment of receipt of the Confirmation Email, even though the Product is not yet ready for shipping at that time. Pre-Ordered and Personalized Products will be delivered within the estimated date specified in the Product page description. Where an Order contains both available Products and Pre-Ordered or Personalized Products, all relevant prices shall be charged at the time of the Confirmation Email.

3.14 Further specifications related to payment, delivery, and confirmation of Pre-Ordered and Personalized Products are set out in the respective sections below.

3.15 All other sections of these General Terms and Conditions of Sale apply equally to Pre-Ordered and Personalized Products unless expressly stated otherwise.

4.1 Upon placement of the Order by the Customer, the Order is submitted to the Seller for processing and cannot be further modified or cancelled by the Customer. The Order will be processed only if the entire purchasing process has been duly completed without error.

4.2 The contract between the Seller and the Customer shall be deemed concluded as soon as the Customer receives a confirmation email from the Seller (hereinafter "Confirmation Email"). The Confirmation Email shall identify the applicable Seller entity, confirm the Product description and main features, the total Order price including shipping costs, the address for complaints, and information on after-sale services and the Customer's right of withdrawal.

4.3 The Seller reserves the right not to accept an Order in the following circumstances:

• the Products included in the Order are unavailable (except as applicable to Pre-Ordered Products);
• there is an unresolved dispute between the Seller and the Customer relating to a previous Order;
• the Customer has previously breached these General Terms and Conditions of Sale or has not fulfilled obligations arising therefrom;
• the Seller has reasonable grounds to believe that the Customer is purchasing Products for commercial resale purposes;
• the Customer has been involved in, or is suspected of, illegal or fraudulent activities.

In such events, the Seller shall inform the Customer by email within 15 (fifteen) days of receipt of the Order of the non-acceptance of the Order.

4.4 In the event of partial availability, if the Customer has selected the option to receive the entire Order as a whole, the Customer will be asked whether they wish to receive only the available Products or fully cancel the Order. If the Order is only partially cancelled, the Customer shall be charged only for the price of the Products actually purchased.

5.1 The prices of all Products offered for sale on this Website are inclusive of applicable VAT.

5.2 Prices shall be displayed in Euro (EUR).

5.3 The total price displayed in the Shopping Bag includes shipping costs (if any), which shall be indicated separately. The Seller shall seek the Customer's express consent before applying any additional cost.

5.4 The prices shown on the Website at the time the Customer presses the Buy Button shall be the prices charged, subject to product availability. The Seller reserves the right to modify prices at any time and without notice; any such modification will not affect Orders already confirmed.

5.5 The Seller accepts credit cards and the other payment methods expressly indicated on the Website before the placement of the Order.

5.6 For credit card payments, the Customer confirms and warrants that they are the cardholder and that all relevant card data entered — including card number, expiry date, and security code — is accurate. Transaction amounts shall be charged only following: (i) verification of credit card data; (ii) receipt of debit authorisation from the card issuer; and (iii) confirmation that the Product is available and the Order is ready to be processed. For Orders containing Pre-Ordered or Personalized Products, the total transaction amount for all Products in the Order will be charged at the time of the Confirmation Email, regardless of whether individual Products are ready for shipping.

5.7 For payments through other payment service providers, the Customer confirms and warrants that they are the account holder. Transaction amounts shall be charged only after receipt of the Confirmation Email.

5.8 Products shall only be shipped after due payment of the amount owed. If the Customer cannot be charged for any reason, the sale process shall be automatically terminated and the Customer notified accordingly.

5.9 Where Products are unavailable and the Customer has chosen not to cancel the Order in full, the Customer shall be charged only the price of the available Products and any applicable shipping costs.

6.1 Products will be delivered to the address indicated by the Customer in the Order. The Customer's — or any duly authorised representative's — signature shall be required upon delivery.

6.2 For security reasons, the Seller shall not process Orders addressed to post office boxes or Orders that do not permit identification of the natural person designated as recipient.

6.3 Products may only be delivered to addresses in the countries indicated on the Website. Orders requiring delivery outside of these countries shall be automatically rejected upon processing.

6.4 Where shipping costs apply, these shall be indicated separately before the Customer presses the Buy Button.

6.5 In compliance with applicable law, the Seller is required to deliver Products within 30 (thirty) days of the conclusion of the contract, except in cases of force majeure. For Pre-Ordered and Personalized Products, delivery will take place at the estimated delivery date or during the estimated delivery period agreed upon with the Customer and shown on the Product page.

6.6 If the Seller does not deliver within the applicable term, the Customer may request delivery within a further reasonable period. The Customer shall have the right to immediately terminate the contract if delivery does not occur within such additional term.

6.7 The Seller reserves the right to split an Order into multiple shipments according to the availability of Products. The Seller may charge the Customer as and when Products are shipped, or as a single payment.

6.8 Upon shipment, the Customer shall receive an email containing a tracking code to monitor delivery in real time. For assistance with delivery, Customers may contact the Client Service team at: client.service@iconyc.cc

6.9 Where available, the Customer may elect to collect Products from a designated store selected at the time of the Order, provided the Order does not contain Pre-Ordered or Personalized Products. If the Customer does not collect within 30 (thirty) days of receiving notification that the Product is available, the Seller may cancel the contract and refund any amounts already paid.

6.10 The Customer bears the risk of loss or damage to Products from the moment they, or a third party appointed by the Customer (other than the carrier), physically take possession. If loss or damage occurs prior to physical delivery, the Seller shall refund the Customer any amounts already paid.

7.1 The sale of ICONYC Products is subject to the legal warranties provided under applicable law, as well as any additional contractual warranties provided to the Customer by the Seller.

7.2 The Seller — being the relevant independently incorporated subsidiary entity identified at the point of purchase — is liable for any non-conformity, latent, and patent defects of Products under Articles 1641 to 1649 and 1649bis to 1649octies of the Belgian Civil Code. CAA Media SRL, as IP holding company and website owner, bears no warranty liability in respect of any Product.

The Seller shall be liable to the Customer for any lack of conformity existing at the time of delivery that becomes apparent within 2 (two) years of delivery. The Customer is required to inspect the Product upon delivery and shall inform the Seller of any lack of conformity within 2 (two) months of detection. Any legal action for lack of conformity must be brought within 1 (one) year of the date the lack of conformity was detected, provided this period does not expire before the end of the 2-year period.

Any lack of conformity becoming apparent within 6 (six) months of delivery shall be presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the Product or the defect.

Where the Customer has grounds to invoke statutory warranty of conformity, the Customer may choose between repair or replacement of the Product, free of charge, unless this is impossible or disproportionate. If neither remedy is available, or if the Seller has not provided repair or replacement within a reasonable time, the Customer shall be entitled to a proportionate reduction in price or rescission of the contract, unless the lack of conformity is minor.

7.3 To notify the existence of product defects and to request a remedy, Customers may contact the relevant Seller entity at the addresses indicated in section 13 below.

8.1 The Customer has the right to withdraw from the contract within 14 (fourteen) days from the day following delivery or collection of the Products, except for Personalized Products. For split Orders, the term begins on the day of delivery or collection of the last Product.

8.2 To exercise the right of withdrawal, Customers may use the form accessible in the "Returns" section of the Website or directly in the "My Account" section. Customers should: (i) complete the online form with the required information; (ii) apply the return address sticker to the parcel; and (iii) request collection from the courier by emailing client.service@iconyc.cc with the address, telephone number, and preferred collection date.

8.3 Where the Customer follows the procedure above, the courier appointed by the Seller shall collect the parcel at no charge to the Customer. If the Customer does not comply with this procedure, return costs and any liability for loss, theft, damage, or delay shall be borne by the Customer.

8.4 The Customer may also request the return address by contacting the Seller at: client.service@iconyc.cc

8.5 The Customer undertakes to return Products without undue delay and in any case within 14 (fourteen) days of notifying the Seller of the withdrawal.

8.6 Products must be returned in the same condition in which they were delivered — intact, unused, unworn, undamaged, in original packaging, and with all original labels. Where a Product was provided with a security tag, returns will not be accepted if the security tag has been removed, broken, or damaged. For hygiene and safety reasons, perfumes and cosmetic Products cannot be returned if the sealing cellophane or original packaging has been opened, damaged, altered, or removed.

The Seller reserves the right to reject returns of Products that appear to have been damaged, deteriorated, stained, or used beyond what is necessary to assess their nature and features. In such cases, the Seller shall notify the Customer and shall not be obliged to process a refund, reserving the right to claim compensation for any damage.

8.7 The Seller shall refund amounts due for returned Products without undue delay and in any case within 14 (fourteen) days of being informed of the Customer's withdrawal, subject to receipt and verification of the returned Product or proof of return, whichever occurs first. Refunds shall be made using the same payment method used for the original purchase, unless otherwise agreed, and at no additional cost to the Customer.

8.8 The Seller shall not be required to refund delivery costs where the Customer selected a delivery method other than the standard delivery offered.

8.9 Returns under this section are only permitted in respect of purchases made through this Website.

8.10 The right of withdrawal does not apply to Personalized Products, as these are permanently modified based on individual Customer choices and cannot be restored to their original manufacture. The exclusion of Personalized Products from the right of withdrawal does not affect the application of the legal guarantees set out in section 7.

9.1 Except in the event of fraud, wilful misconduct, or gross negligence, the Seller shall not be liable to the Customer for any indirect or consequential damages arising from the purchase of Products through this Website, including without limitation claims from third parties, loss of savings, or loss of goodwill, whether or not foreseeable and regardless of the legal theory under which such damages are claimed.

9.2 CAA Media SRL, as IP holding company and website owner, bears no liability whatsoever in respect of any product sold through this Website, any transaction concluded between the Customer and a Seller entity, or any act or omission of any subsidiary entity within the ICONYC Group. All commercial liability arising from transactions on this Website rests solely with the relevant Seller entity identified at the point of purchase. Any claim arising from a purchase must be directed to that Seller entity.

10.1 The Seller warrants the authenticity and quality of all Products offered for sale on this Website.

10.2 All intellectual property rights in and to the ICONYC name, logotype, trademarks, trade names, brand assets, and all figurative and non-figurative marks, illustrations, images, and logos found on or associated with ICONYC Products — whether registered or not — are the exclusive property of CAA Media SRL and are licensed to each Seller entity under executed intra-group licensing agreements. No Seller entity owns any such intellectual property. Reproduction, in whole or in part, modification, tampering, or use of such trademarks, marks, images, or logos for any reason or on any medium is strictly prohibited without the prior written consent of CAA Media SRL.

11.1 The Seller will store and archive on appropriate media, for a period of 10 (ten) years, all contracts concluded with a Customer for a value of €120 or more. The Customer may access these contracts at any time upon request.

11.2 This right of access may be exercised at any time by contacting the Client Service team at client.service@iconyc.cc or in writing to: E-commerce Client Service, Jan Van Rijswijcklaan 228, 2020 Antwerp, Belgium.

12.1 These General Terms and Conditions of Sale are governed by Belgian law and shall be construed accordingly, without prejudice to any mandatory consumer protection provisions applicable in the Customer's country of residence.

12.2 The Customer is entitled to request, free of charge, the use of a consumer mediation service to settle any disputes relating to these General Terms and Conditions of Sale amicably. The Customer may contact the Consumer Mediation Service at: www.consumerombudsman.be/en. The Customer may also use the European Commission's Online Dispute Resolution platform under Article 14 of Regulation (EU) No 524/2013, accessible at: ec.europa.eu/consumers/odr. The use of mediation is voluntary and does not constitute a precondition to bringing a claim before the courts.

12.3 Any dispute arising from the validity, conclusion, interpretation, or performance of these General Terms and Conditions of Sale shall be brought before the courts of Antwerp, Belgium, which shall have exclusive jurisdiction, or before any other court having jurisdiction under applicable mandatory law in the Customer's country of residence.

13.1 For any complaint, information, or assistance relating to this Website, the purchasing process, or these General Terms and Conditions of Sale, Customers may contact the Client Service team using the details below. For complaints relating to a specific transaction, please contact the Seller entity identified in your Confirmation Email.